Shipping A Return or Exchange
- To request for a return, please simply send us a return request by email to firstname.lastname@example.org. ALL requests must be approved before returning an item.
- Only NEW items with tags and in original packaging are accepted for a return or exchange. Please make sure to return the item in the same manner you received it, new, and in original packaging.
- Please send the item you wish to return in a securely sealed package. Returns or exchanges should be sent pre-paid and insured by the customer.
- Butter Bug Boutique is not responsible for items lost once it leaves our store.
- Returns must ship with a carrier who provides tracking and/or Delivery information (UPS, FEDEX or USPS Priority Mail with Delivery Confirmation, USPS Express Mail).
- Sometimes an incorrect or incomplete address is given to us, we will do our best to re-route the item to its correct destination HOWEVER, we are not liable for any mistakes made by our shipping carriers, nor do we promise that an order can be re-routed once in transit.
- If we are unable to get the box re-routed while in transit, the carrier will return the package to us. We will then attempt to correct the mistaken address and re-ship it to the proper destination. There is a $5 re-route fee if an item is returned to us that will be invoiced to you (using the email provided on the order) upon receiving said package.
Damaged Items During Transit
- Butter Bug Boutique, LLC is not liable for damages during shipment. We package everything with caution, but on rare occasions a package will be damaged during shipment. If your package is damaged upon receipt; do not open, take a picture and report it to the carrier (Fed-Ex, UPS, USPS).
- *We maintain the right to refuse credit of any return or exchange that does not comply with our return policy. Please review our return/exchange policies or contact customer service with any questions prior to shipping a return or exchange: email@example.com
- The refund process is between 2-5 days, once Butter Bug Boutique, LLC has received your returned package AND it complies with the conditions of our return policy**
- We advise you to contact the brand/company FIRST for replacements.
- Orders will be processed in the order they are received. Butter Bug Boutique strives to maintain a fash shipping rate of under 3 business days from the time the order has been placed. However, this may exceed 3 days during high volume seasons and Holidays and includes all pre-ordered items. If you need to request overnight shipping, please contact us Before placing the order to ensure that your item will arrive on time. Once your item has shipped, you will receive an email with a tracking number.
- Shipping notifications are automated and controlled by the carrier. Delays in shipping may occur with the carrier and is not a reflection of Butter Bug Boutique, LLC.
- If there are concerns with your tracking and/or shipment you will need to contact the carrier directly.
- Butter Bug Boutique, LLC reserves the right to not be liable or responsible for shipping issues, or damage that occurs during shipping, once the item has left us.