Butter Bug Boutique Refund Policies
You must have PRIOR APPROVAL before sending any returns or exchanges. Please email firstname.lastname@example.org with your order #, reason for return/exchange, items to be returned/exchanged, and any images that may support a cause to refund (i.e. manufacturing defect).
- You may exchange an item for a different size/style or print IF the item that you need is in stock AND your original item is returned to us in the same condition as it was received (not worn, washed or altered in any way WITH tags attached - see all conditions that must be met above in order to process an exchange).
- You will be responsible for the shipping cost of exchanges UNLESS you received an item due to a mistake on our end OR the brand/manufactured.
Products may be returned or refunded if ALL of the following conditions are met:
- The item is in original condition (HAS NOT BEEN WORN, ALTERED, or WASHED)
- Has all original tags attached and/or is in original packaging.
- Has no signs of defects.
- For returns or exchanges or Holiday, Pre-Sale, and Drop products, please refer to information below.
We will not accept returns or exchanges that have not met these conditions. Return or exchange must be received within 30 days of your purchase date.
- Returns will be processed once the item(s) is received, given that all conditions have been met. You will be notified of your refund via email. If your items do not meet the requirements of exchange/return, you will be notified within 3 business days via email or phone call.
- The refund process is between 5-10 days, once Butter Bug Boutique has received your returned package. This time frame may change depending on order/store volume.
- Items that have been WORN, ALTERED, ODORED, or WASHED cannot be returned.
- All apparel items that have been washed and shows signs of wear or defective holes, loose stitching, zipper issues, etc. IN THIS CASE, YOU MUST CONTACT THE BRAND DIRECTLY FOR A POSSIBLE EXCHANGE OR REFUND ACCORDING TO THEIR OWN POLICIES.
- Toys and games no longer in their original packaging.
- All sale items or promotional items are final sale and cannot be returned, exchanged, or issued store credit.
- Holiday related products (See Holiday Products listed below.)
BUTTER BUG BOUTIQUE DOES NOT PAY FOR RETURN SHIPPING UNDER THE FOLLOWING CONDITIONS:
- You did not like the item.
- You decided you no longer need the item.
- You received an item size that does not fit.
BUTTER BUG BOUTIQUE WILL PAY FOR RETURN SHIPPING UNDER THE FOLLOWING CONDITIONS:
- We made a mistake with your order - hey, we are human, and it happens! We will do everything we can to make it right! This includes: the wrong size was received, the wrong product was received, etc.
- Once approved for your return or exchange, we will email you a paid shipping label. *Please check your spam folder if you do not see it in your inbox.*
Includes the following: Christmas, Hanukkah, Thanksgiving, Easter, Halloween, Pumpkin Styles, New Year's, 4th of July, St. Patrick's Day, Gasparilla, and Valentine's Day.
- ALL SALES ARE FINAL.
- Holiday items including any Holiday specific apparel, accessories, toys or products (books, stockings, ornaments, etc.) cannot be returned.
- You may exchange Holiday apparel for a different size within 30 days of purchase IF your exchange does NOT EXCEED THE HOLIDAY DATE and the item has not been worn, washed or altered. Tags must be attached. (See above for full exchange policy.)
- Store credit will not be issued for unwanted Holiday products.
- Pre-sales and pre-orders are final sale and are non-refundable.
- Exchanges for store credit may apply only in the case of damaged items.
- Cancellations and returns on these orders will be processed. Orders will be cancelled on unpaid orders one week after we send a final reminder. Partial payment plans (codes) made on pre-orders and pre-sale orders will be forfeited should a customer not to pay the total amount of the order.
- Exchanges will be accepted only for sizing changes and will be based on product availability once the shipment arrives.
- Customer will be responsible for shipping item(s) back to us, IF approved, and will be charged a re-stock fee of $5 per item for any pre-sale or pre-order item.
- Orders placed on a release/drop day for any brand will be subject to a restocking fee of $10 IF you want to cancel your order AFTER it has been processed and shipped. We are not liable for paying the shipping cost to return the items. Once we receive your drop items (must be received within 5 business days) we will issue you a refund only if the items meet the conditions above (see section #1) MINUS the $10 Restock fee.
- Store Phone Number: (813) 302-9001 (Please DO NOT leave a message. If your call is not answered, please email customer service.)
- Email: email@example.com
- Store Address: 3225 S. MacDill Avenue, Suite 117, Tampa, FL 33629
- Store Contact Hours: Monday - Saturday 10am-5pm EST (The store is closed on Sundays)
Please allow up to 3 business days for a response to all inquiries. We are a small family-owned business and will do our best to address your concerns and questions. This applies to all customer service channels including social media.